Hours & Location

A big brand, backed by a small team.

Overview

While our products are distributed around the world, we're still a small business made up of real people who care about the products we make and the customers who use them. When you reach out, a real person reads it, not just an automated system.

Want to know more? -> Read our story

Mailing Instructions

Mailing something to our office? Here's what to include and where to send it.

What we need

Include a note in the package with:

• Your name and address
• The reason you're sending it
• The request number, if you've already emailed us about this package

Sending your package

1. Ship it to: COAST, 8033 NE Holman St, Portland, OR 97218. No "Attention" line needed. We don't provide a shipping label, so you'll cover postage.
2. Keep your tracking number. We can't confirm a package arrived without it.

What happens next

• Once your package arrives, it can take 2 business days to process.
• Once it's processed, we'll automatically send a replacement: the same item, or the closest equivalent if it's unavailable. Store credit and applying value toward another product aren't available for mail-ins.
• Need an update on your replacement? Fill out the contact form below with your tracking number, and we'll reply by email.

Contact Form

Checked the support pages? Most answers are there.

Need our team? For a change to an order or a problem the pages couldn't solve, fill out the contact form.

Sent here from another page? You're in the right place.

Already have an open request? Reply to that email thread instead of filling out a new form.

Before you fill out the contact form, have ready (whatever applies):

• Order number
• Email and phone number used for the purchase
• Tracking number, if you have one
• A quick description of the issue

After you submit, check your email for "Please verify your email address" and click the link inside, even if you've verified before. That's what sends your request. You only need to submit once, even if you see a message that it hasn't been submitted yet. Don't see it? Check spam or junk, and make sure every required field on the form was filled in. Once it's sent, you'll get a reply with next steps and when to expect a response.

-> Fill out the contact form here

Hours & Location

Hours

Monday through Friday, 8am–4pm Pacific Time.

Closed on company holidays. Hours may vary.

Address & Phone

COAST
8033 NE Holman St, Portland, OR 97218

Toll-free: (800) 426-5858

Local: (503) 234-4545