What's the difference between a return and a warranty
RETURNS FAQ:
Q: What if I opened the package but didn’t use the product—can I still return it?
A: Yes, as long as the item is in like-new condition and includes all original packaging and accessories, it’s eligible for return within 30 days.
Q: I lost my receipt—can I still return my item?
A: We require proof of purchase to process returns. If you ordered from our website, we may be able to help locate your order using your email address.
Q: Do I need to pay for return shipping?
A: Yes, customers are responsible for return shipping costs. If your return is approved for a refund, the cost of the return label (if provided by us) will be deducted from your refund.
Q: Can I return a gift I received?
A: Yes! If the gift was marked as a gift at checkout and shipped directly to you, you’ll receive store credit. If it wasn’t marked as a gift, the refund will go back to the original purchaser.
Q: How long does it take to get my refund?
A: Once we’ve received and inspected your return, it typically takes 3–7 business days for the refund to appear on your original payment method.
Warranties FAQ:
Q: How do I know if my product is still under warranty?
A: Refer to our warranty table above. Most knives, tools, and lights are covered for life, while electronics and safety gear have 1–5 year warranties depending on the item.
Q: What kinds of issues are covered under warranty?
A: Only defects in materials or workmanship are covered. Damage due to misuse, wear and tear, or battery issues is not covered.
Q: Do I need to send my product back to get a replacement?
A: Not right away. Please hold onto it—we may ask for photos or request the product be returned after your claim is reviewed.
Q: Are batteries covered under warranty?
A: In most cases, no. Batteries and damage caused by batteries (like leakage) are not covered under our warranties.
Q: How long does a warranty claim take to process?
A: Once your warranty claim is submitted, we typically respond within 3–5 business days with next steps. Replacement shipping times vary by location.
Q: I live outside the U.S. or Canada—how do I get warranty support?
A: You’ll need to contact your local distributor. We’ve listed all our regional partners in the policy section above.