Refund policy

Returns & Exchanges

You may return new, unused COASTPortland.com items within 30 days of purchase for a refund or exchange.

Eligibility for a return:

• Items must be unused and in original condition
• Must include original packaging
• You will need proof of purchase, such as an email or order number confirmation
• The item must have been purchased from COASTPortland.com (items from other retailers must be returned to the original retailer)

Non-Returnable Items:

• Gift cards
• Items returned after 30 days
• Final sale items
• The item was damaged through misuse or not in its original condition
• Items purchased from another retailer

What about gifts?

• If the item was marked as a gift and shipped directly to you, you'll receive a store credit.
• If the gift wasn't marked at checkout or was shipped to the original purchaser, we can issue a refund to the original purchaser.

How to start a return or exchange:

Click here to start a return

How returns or exchanges work:

• COAST partners with Redo to offer Return Protection coverage at checkout. When you place your order, you can opt into Free Return + Package Protection for a small cost during checkout. Opting into this small fee upfront will cover the cost of your return shipping label and any lost or damaged packages if you need to return or make a shipping claim.
• If you choose not to opt into the Return Protection, you will be responsible for the cost of your return shipping label. The cost of return shipping is based on the weight and size of the product being returned.
• Return Protection may not be available for all items, including very large items shipped using freight services, used items, and eGift Cards. The cost of Return Protection coverage is non-refundable.
• How do refunds work?
  • Once we receive and inspect your item, we will confirm if your refund is approved.
  • If approved, the refund will be applied to your original payment method within a few business days.
  • Refunds are typically issued within 10 business days of receiving the returned product.