Warranty Support
No registration. No receipt. Only takes 5 minutes.
For unused items: -> Returns and Exchanges
For items purchased in the EU: -> EU Warranty Policy
Eligibility
What's Covered
- Manufacturing defects only
- No registration required, covered for as long as you own the product
- No proof of purchase required: instead, we'll require proof of possession, a description of the issue, and photos
What's Not Covered
- Accidental damage, like impacts or spills
- Corrosion or rust: moisture, salt air, leaked batteries
- Normal wear and tear
- Unauthorized repairs or modifications
- Lost or stolen items
- Shipping and handling costs
Not sure if you're eligible? We can only confirm eligibility by reviewing a complete request, so if you're unsure, submit one below, and we'll take a look.
What We Need
Before you submit
To identify your product and confirm possession, we'll need:
- Product and model information. No model number? Battery details work too:
- How many batteries it uses
- What kind (rechargeable models use just one)
- A description of the issue and when it started (the more specific, the faster we can help):
- Which function fails: won't turn on, one mode is dead, won't hold a charge
- When it happens: only on high, only when warm, only after charging
- Troubleshooting already tried: new batteries, a different charger, etc.
- "Doesn't work" or "broke" isn't enough on its own; we need the specifics above.
- Photos of the item:
- One photo: out of packaging, with the model number visible whenever possible
- A handwritten note with your name and today's date, in the same photo
- Multiple items? Photograph them together, still just one photo
- Full details: -> Warranty Photo Guidelines
Your options
You'll choose one when you submit your request:
- Replacement: the same item, or the closest equivalent if it's unavailable or discontinued, selected automatically
- Store credit: applied toward a future purchase
- Apply value toward another product: name the specific model you want (you cover any price difference). If no item is specified, we'll issue store credit instead.
Submit a Request
- Online only: We don't take warranty requests by phone. You'll need access to email throughout, from submitting your request to completing your replacement order.
- Keep your item: Hold onto it until your request is complete. We may ask you to send it back for inspection.
- Watch for our replies: If we need more information and don't hear back within 14 days, we'll check in. Requests close automatically 14 days after that.
Don't have reliable email access, or need to submit 4+ items? Mail-ins are replaced automatically with the same or closest equivalent item. -> Go to Mailing Instructions
After you submit, watch your email
Every step from here happens by email:
- Check your email for "Please verify your email address" and click the link inside, even if you've verified before. That's what sends your request. You only need to submit once, even if you see a message that it hasn't been submitted yet. Don't see it? Check spam or junk, and make sure every required field on the form was filled in.
- We'll respond with next steps. If your replacement is approved, our email includes a link to your replacement order. Nothing ships until you complete it.
- Double-check your replacement order before you complete it. Once it's complete, we can't make changes. You'll get an order confirmation, and you're all set.
- Questions along the way? Reply to the same email thread.
Need more help? -> Submit a Contact form
